Transforming Leadership & Culture in an Optometry Practice with Dr. Tom Chwe

In this insightful episode, host Eric Levenhagen sits down with Dr. Tom Chwe, an experienced optometrist and leadership expert, to discuss the crucial role that positive leadership and workplace culture play in the success of an optometry practice. 

Dr. Chwe shares his personal journey from being resistant to change to realizing the immense benefits of leading with compassion and kindness. We delve into the importance of employee engagement, the cost implications of turnover, and practical strategies for fostering a positive work environment. Dr. Chwe also emphasizes the significance of self-care for leaders and how one's approach to leadership can significantly impact team morale and patient care. 

This conversation is packed with actionable insights and thought-provoking ideas that can inspire any practice owner or leader aiming to create a more positive and effective workplace.

00:00 Introduction and Guest Background
00:39 Transition to Full-Time Location
01:36 Impact of Leadership Style
01:54 Challenges and Passion for Positive Leadership
02:27 Importance of Workplace Culture
03:57 Employee Engagement Strategies
04:33 Resistance to Positive Leadership
06:08 Cost of Employee Turnover
07:03 Mindset and Leadership
14:05 Hiring the Right Fit
20:15 Resistance to Change in Leadership
20:57 Generational Influence on Leadership Styles
21:35 The Shortcomings of Fear-Based Leadership
22:24 Promoting Kindness Over Niceness
23:51 Modeling Behavior in Leadership
25:54 The Trickle-Down Effect in Leadership
26:21 Self-Compassion and Leadership
27:19 Empathy and Perspective-Taking Exercises
32:03 Enhancing Patient Experience
36:26 Final Thoughts and Advice for Practice Owners